September 2025

12 September 2025

Resolved Ended:

Server Incident Report (Webmail, Sydmail)

Uptime Impact: 4 hours, 10 minutes, and 42 seconds

A network connectivity issue is affecting the Webmail client. As a result, the Webmail client cannot connect to the IMAP server. However, direct access via I...

Microsoft 365 Email & Apps
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Resolved Ended:

Chat Support Channel Intermittence

We are currently experiencing intermittent connectivity issues with our chat support channel. You may notice slower-than-usual response times during interact...

Support Centre
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5 Days without incident

06 September 2025

Resolved Ended:

Intermittent Delays with Domain Requests

Uptime Impact: 1 hour, 50 minutes, and 5 seconds

We are currently experiencing intermittent delays with domain-related operations due to an issue with our registry. The following actions may be affected and...

Domain
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Resolved Ended:

Limited Support Availability

We are currently experiencing limited support availability due to a power outage at one of our office locations. This is affecting some of our support channe...

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4 Days without incident

01 September 2025

Resolved Ended:

Phone Support Temporarily Unavailable

Uptime Impact: 1 hour, 39 minutes, and 6 seconds

We are currently experiencing connectivity issues due to an outage with our Internet Service Provider (ISP). As a result, our phone contact centre is tempora...

Support Centre
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