June 2025

29 June 2025

Complete Ended:

Scheduled Maintenance – Legacy SYD & OX mail Platform

As part of our ongoing efforts to maintain and support our legacy systems, we will be performing routine maintenance on the sydmail (SYD email) and OX mail (...

Website & Email Hosting
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5 Days without incident

23 June 2025

Resolved Ended:

Delays in ticket and account notifications

We're currently experiencing some delays in sending notifications regarding customer support responses and other account-related updates. Our team is activel...

Melbourne IT Infrastructure Support Centre
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1 Days without incident

21 June 2025

Resolved Ended:

Service Interruption – Customer Interface

Uptime Impact: 5 hours, 21 minutes, and 36 seconds

We’re currently experiencing a service interruption affecting the customer interface. Our technical team is actively investigating the issue and working to r...

Melbourne IT Infrastructure Support Centre
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20 June 2025

Complete Ended:

Backend Optimisation in Progress

We are currently optimizing our backend systems to improve overall platform performance and stability.   During this time, you may experience slower than nor...

Melbourne IT Infrastructure
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1 Days without incident

18 June 2025

Resolved Ended:

Client Area Planned Maintenance

Uptime Impact: 2 hours, 46 minutes, and 18 seconds

We will be performing an upgrade to our underlying infrastructure, which will require placing the client area into maintenance mode. During this time, the cl...

Melbourne IT Infrastructure Support Centre
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17 June 2025

Resolved Ended:

Phone Support Number Unavailable

We’ve identified an issue affecting our customer support phone line at 1300 654 677, which is currently unavailable. Our team is actively working with our te...

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4 Days without incident

12 June 2025

Resolved Ended:

Client-Area Access Issue

Uptime Impact: 18 minutes and 57 seconds

We've received reports of some users being unable to view or access their customer area. Our team is investigating the issue and working to resolve it as so...

Melbourne IT Infrastructure
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5 Days without incident

06 June 2025

Complete Ended:

Scheduled Maintenance – Legacy BNE mail Platform

As part of our ongoing efforts to maintain and support our legacy systems, we will be performing routine maintenance on the BNE email platform. There will be...

Website & Email Hosting
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