Web/Email Support Enquires

Metrics

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Uptime
98.9%
Total Impact Time
8 hours, 7 minutes
Mean Time to Recovery
4 hours, 3 minutes
Mean Time Between Failures
15 days, 7 hours
Notices
2x

Investigating

Delays in ticket and account notifications

We're currently experiencing some delays in sending notifications regarding customer support responses and other account-related updates. Our team is activel...

Melbourne IT Infrastructure Support Centre
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Resolved Ended:

Service Interruption – Customer Interface

Uptime Impact: 5 hours, 21 minutes, and 36 seconds

We’re currently experiencing a service interruption affecting the customer interface. Our technical team is actively investigating the issue and working to r...

Melbourne IT Infrastructure Support Centre
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Resolved Ended:

Client Area Planned Maintenance

Uptime Impact: 2 hours, 46 minutes, and 18 seconds

We will be performing an upgrade to our underlying infrastructure, which will require placing the client area into maintenance mode. During this time, the cl...

Melbourne IT Infrastructure Support Centre
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