This incident has been resolved.

We'd like to inform our Cloud Email customers that emails can now be received. Our Technicians have worked to resolve this issue and will continue to monitor this issue so that it doesn't happen again.

We would like to inform customers of Cloud Webmail issues that we are experiencing. Customers affected are currently unable to receive emails. To identify if you're affected please check the domain MX records. The affected MX records are "mx.melbourneit.net" & "mx4.melbourneit.net". We appreciate your patience while our technicians work to resolve this as fast as possible.