Delays in Support Response
Resolved
May 1, 2026 05:55 AEST
Incident Updates
-
Resolved May 6, 2026 22:49 AEST
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
-
Resolved May 1, 2026 05:55 AEST
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.